TERMS OF SERVICE

Welcome to velvitae! These Terms of Service (“Terms”) govern your access to and use of the velvitae website (the “Site”) and any related services provided by velvitae (“we,” “us,” or “our”).

By accessing or using our Site, purchasing our false eyelashes, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our services.

1. Use of the Site

You must be at least 18 years old to use this Site and purchase products.

By accessing the Site, you represent and warrant that you are legally able to enter into a binding agreement.

You agree to use the Site only for lawful purposes and not to engage in any activity that may interfere with, damage, or disrupt the Site, its services, or servers.

2. Your Account

If you create an account, you are responsible for maintaining the confidentiality of your account information, including your password.

You agree to accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in activities that may harm our users, business, or services.

3. Orders and Payments

When placing an order, you agree to provide accurate, complete, and current information for all purchases.

By submitting an order, you authorize us to charge the applicable payment method for your purchase.

All prices are listed in USD and may change without prior notice.

Sales taxes, shipping fees, customs duties, import taxes, or other applicable charges may apply depending on your location and legal requirements.

For international orders, any customs duties or import taxes are the responsibility of the customer.

4. Products and Descriptions

We strive to provide accurate information about our false eyelashes, including product descriptions, images, and details.

However, we do not guarantee that all product information, images, colors, or other content will always be complete, accurate, current, or error-free.

Product colors and appearance may vary slightly depending on your device screen settings.

Our false eyelashes are carefully designed and produced with attention to quality, comfort, and appearance. Slight variations may occur due to handmade processes or material characteristics and do not affect product quality.

5. Intellectual Property

All content on the Site, including text, graphics, images, logos, product designs, and software, is the property of velvitae or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written permission.

The name “velvitae” and our product designs are trademarks owned by us.

6. Privacy and Data

Your use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Site, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy.

7. User Conduct

You agree not to:

  • Violate any applicable laws or third-party rights while using the Site
  • Upload, post, or transmit harmful, offensive, or unlawful content
  • Attempt to interfere with the operation, security, or functionality of the Site
  • Attempt to access restricted areas, systems, or data without authorization

We reserve the right to remove content or restrict access that violates these Terms.

8. Links to Third-Party Sites

Our Site may contain links to third-party websites or services.

velvitae is not responsible for the content, privacy policies, or practices of third-party websites.

Your use of third-party websites is at your own risk.

9. Disclaimer of Warranties

The Site and all products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

velvitae does not guarantee that:

  • The Site will always operate without interruption
  • The Site will be error-free
  • The Site will be free from viruses or harmful components

10. Limitation of Liability

To the maximum extent permitted by law, velvitae and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Your use of the Site
  • Your purchase or use of our products
  • Improper use, storage, or handling of false eyelashes

Our total liability shall not exceed the amount you paid for the specific product involved.

11. Indemnification

You agree to indemnify and hold velvitae harmless from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your use of the Site
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Governing Law and Dispute Resolution

These Terms and any disputes arising from your use of the Site or products shall be governed by the laws applicable in Hong Kong SAR, without regard to conflict of law principles.

Any disputes arising from these Terms shall be submitted to the courts of Hong Kong.

13. Changes to Terms

We may update these Terms from time to time.

When changes are made, we will revise the “Last Updated” date displayed on this page.

Your continued use of the Site after changes are posted means you accept the updated Terms.

Contact Information

If you have any questions regarding these Terms, please contact us:

📧 Email: service@velvitae.com

☎️ Phone: +852 5508 8599

📍 Address:
Room 505, 5/F, Block B, On Tai Industrial Building,
23–27 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong