At velvitae (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website (the “Site”), purchase our false eyelashes, or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your shopping experience.

📌 Personal Information

Information you voluntarily provide when you:

• Create an account
• Place an order for false eyelashes
• Contact customer support
• Subscribe to newsletters or promotional updates

Examples include:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details
• Product preferences

📌 Technical & Usage Information

When you visit our Site, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the Site

This information helps us improve website performance, user experience, and our services.

2. How We Use Your Information

We may use your information for the following purposes:

• Process and fulfill your orders (including payment, shipping, delivery, and refunds)
• Communicate with you regarding your orders and customer support requests
• Improve our false eyelashes, services, and website experience
• Send promotional emails and product updates (only if you have opted in)
• Provide personalized shopping experiences
• Prevent fraud and protect the security of our services
• Comply with applicable legal requirements

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, including:

• Remembering your preferences
• Understanding how visitors use our website
• Analyzing website performance
• Providing more relevant content and services

You can manage cookie settings through your browser. Please note that disabling cookies may affect certain website functions.

4. Data Sharing and Disclosure

We may share your information with:

🔹 Service Providers

Trusted third parties that help us operate our business, including:

• Payment processing providers
• Shipping and delivery partners
• Email communication services
• Website analytics providers

🔹 Legal and Safety Reasons

We may disclose your information if required by law or when necessary to protect the rights, property, or safety of velvitae, our customers, or others.

Unless required by law, we will not share your personal information for unrelated third-party marketing purposes.

5. Your Privacy Choices

You have rights regarding your personal information, including:

• Accessing or updating your account information
• Unsubscribing from marketing emails
• Requesting deletion of your account or personal data (subject to legal requirements)

To exercise your rights or unsubscribe, please contact us:

📧 service@velvitae.com
☎️ +852 5508 8599

6. Children’s Privacy

Our Site is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us, and we will take appropriate steps to remove it.

7. Security Measures

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, no internet transmission method is completely secure, and we cannot guarantee absolute security.

8. International Users

If you access our Site from outside Hong Kong, your information may be transferred, stored, or processed in different locations depending on our service providers.

By using our Site, you consent to such transfers in accordance with applicable privacy laws and regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, products, and services evolve.

When changes are made, the “Last Updated” date will be revised. We encourage you to review this page periodically for the latest information.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data rights, please contact us:

📧 Email: service@velvitae.com

☎️ Phone: +852 5508 8599

📍 Address: Room 505, 5/F, Block B, On Tai Industrial Building, 23–27 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong