CONTACT US

We’d love to hear from you! Whether you have questions about our false eyelashes, need assistance with your order, or would like to learn more about our products, our team is always here to help.

For any questions, suggestions, or support, you can reach us via:

Email: service@velvitae.com

Phone: +852 5508 8599

Address: Room 505, 5/F, Block B, On Tai Industrial Building, 23–27 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong

Our customer support team is available Monday to Friday, 9 AM – 6 PM. We aim to respond to all inquiries within 24–48 hours.

Whether you need help choosing the perfect lash style, have questions about your order, or simply want to connect with us, the velvitae team is happy to assist you.

Thank you for choosing velvitae — bringing elegance, confidence, and beauty to every look. ✨