Contact Us
Welcome to velvitae.
We are committed to providing responsive customer support and clear communication throughout your shopping experience.
Whether you need help with product information, lash application, order status, shipping, returns, or general questions, our customer care team is here to assist you.
If you have questions regarding our false eyelashes, product use, orders, shipping, after-sales support, or business cooperation, please contact us through the official channel below.
1. Customer Support by Email
Email: service@velvitae.com
Our customer care team reviews every inquiry carefully and aims to provide a clear and helpful response within 24–48 business hours.
For faster assistance with an existing order, please include your order number in your subject line or message whenever possible.
For product-related questions, including lash application, trimming, fit, care, storage, or general product information, please include the product name and a brief description of your question so we can assist you more efficiently.
2. Customer Service Hours
Customer Support Email: service@velvitae.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Please note that response times may vary slightly during weekends, holidays, or peak service periods.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
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Order status and tracking
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Shipping and delivery inquiries
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Product information
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False eyelash application guidance
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Lash care and storage questions
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Returns and after-sales inquiries
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General product questions
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Business and wholesale partnership inquiries
To help us review your request as efficiently as possible, please provide your order number and the email address used when placing your order whenever applicable.
4. Business & Wholesale Inquiries
velvitae welcomes inquiries from retailers, distributors, commercial buyers, beauty businesses, and other potential business partners.
For wholesale, distribution, or other business opportunities, please contact:
Please include “Business Inquiry” or “Wholesale Inquiry” in the subject line so your request can be directed to the appropriate team.
5. Corporate Information
velvitae is operated by 广州市菁梦电子商务有限公司 (Guangzhou Jingmeng E-Commerce Co., Ltd.).
Our company is responsible for the operation of the velvitae online store, order coordination, customer service, product information, and logistics support.
We are committed to maintaining clear communication, responsible business practices, transparent product information, and a straightforward shopping experience for customers.
Brand: velvitae
Legal Entity: Guangzhou Jingmeng E-Commerce Co., Ltd.
Registered Address: Room W126, Room 3A03, No. 5 Jianzhong Road, Zhongshan Avenue, Tianhe District, Guangzhou, Guangdong Province, China
Customer Support Email: service@velvitae.com
We’re Here to Help
From learning more about velvitae false eyelashes to understanding application, fit, trimming, care, storage, and everyday styling, our team is here to make your shopping experience as simple and straightforward as possible.
Thank you for choosing velvitae.
velvitae — Simple Beauty for Everyday Style.