Terms of Use

Welcome to velvitae.

These Terms of Use (“Terms”) govern your access to and use of the velvitae online store, including website content, features, functionality, products, services, and related materials made available through the website.

The velvitae online store is operated by 广州市菁梦电子商务有限公司 (Guangzhou Jingmeng E-Commerce Co., Ltd.).

By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and the policies referenced on our website.

If you do not agree to these Terms, please do not access or use the website.

1. Eligibility

You may use the velvitae online store only if you have the legal capacity to enter into a binding agreement under the laws applicable to you.

By placing an order through the website, you represent that you are authorized to complete the transaction and use the payment method provided.

The website is intended for adult customers and is not designed for independent purchasing by children.

2. Account Responsibility

If you create or use a customer account on the velvitae online store, you are responsible for maintaining the confidentiality of your login credentials and account information.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

If you believe your account has been accessed or used without authorization, please contact us promptly at:

service@velvitae.com

3. Permitted Use

You may use the velvitae online store for lawful personal shopping, browsing, product research, and informational purposes.

You agree to use the website only in accordance with these Terms and applicable law.

4. Prohibited Activities

You may not, directly or indirectly:

  • Interfere with the operation, security, integrity, or functionality of the website

  • Introduce viruses, malware, malicious scripts, or other harmful code

  • Attempt unauthorized access to accounts, systems, servers, or data

  • Scrape, harvest, systematically extract, or collect website data without authorization where prohibited

  • Use automated systems in a manner that interferes with normal website operation

  • Impersonate another person or entity

  • Submit false or misleading information

  • Use payment information without authorization

  • Engage in fraudulent transactions

  • Abuse promotions, discounts, returns, refunds, or customer service systems

  • Infringe intellectual property or other legal rights

  • Use the velvitae online store for unlawful, deceptive, or abusive purposes

We may take reasonable measures to protect our customers, website, payment systems, and business from suspected misuse or unlawful activity.

5. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, quantities, colors, materials, styles, pricing, package contents, and availability.

Our product offerings may include false eyelashes and related beauty products.

Actual product appearance may vary slightly due to:

  • Screen and display settings

  • Lighting conditions

  • Photography

  • Manufacturing tolerances

  • Product batch differences

  • Packaging or design updates

Product specifications and features may also vary between styles, models, or versions.

Customers should review the individual product page before purchasing to confirm the selected lash style, quantity, material information, package contents, and other relevant product details.

6. Product Suitability

Different velvitae false eyelash styles may vary in appearance and construction depending on factors such as:

  • Lash length

  • Fiber density

  • Wispy or layered pattern

  • Band construction

  • Overall volume

  • Lash style

  • Intended makeup look

Customers should review the applicable product information before purchasing and select a lash style that suits their personal preferences and intended makeup look.

Unless expressly stated otherwise, velvitae does not guarantee that a particular false eyelash style will suit every individual preference, eye shape, makeup style, or application method.

Lash strips may be measured before application and trimmed from the outer edge when appropriate.

7. Product Use and Care

velvitae products should be used only for their intended purpose and in accordance with the instructions, warnings, and specifications supplied with the product.

Customers should:

  • Review product instructions before use

  • Measure the lash strip before application where appropriate

  • Trim the outer edge only when necessary

  • Use lash adhesive intended for false eyelashes

  • Follow the adhesive manufacturer's instructions

  • Position false eyelashes carefully along the natural lash line

  • Remove lash strips gently after use

  • Avoid pulling directly on lash fibers

  • Store reusable lashes in their original tray or protective case

  • Stop using a lash strip if it becomes damaged, misshapen, or otherwise unsuitable for continued use

Lash adhesive is not included unless expressly stated on the applicable product page or package description.

If discomfort or irritation occurs during use, discontinue use and remove the product.

Nothing on the velvitae online store should be interpreted as extending product specifications or benefits beyond those expressly stated for the applicable product.

8. Reusable False Eyelashes

Certain velvitae false eyelashes may be reusable with proper care.

Actual reuse may vary depending on:

  • Application method

  • Adhesive used

  • Removal technique

  • Cleaning

  • Handling

  • Storage

  • Condition of the lash fibers and strip band

Unless expressly stated and appropriately supported on the applicable product page, we do not guarantee a specific number of wears.

Customers should replace false eyelashes if they become damaged, significantly deformed, or otherwise unsuitable for continued use.

9. Intellectual Property

Unless otherwise stated, content available through the velvitae online store, including:

  • The velvitae brand name

  • Logos

  • Trademarks

  • Website text

  • Product descriptions

  • Graphics

  • Product photographs

  • Videos

  • Layouts

  • Icons

  • Design elements

  • Other original content

is owned by, licensed to, or otherwise used with authorization by velvitae, 广州市菁梦电子商务有限公司 (Guangzhou Jingmeng E-Commerce Co., Ltd.), or the applicable rights holder.

You are granted a limited right to access and use the website for ordinary personal shopping and informational purposes.

Except where permitted by applicable law, you may not reproduce, republish, distribute, modify, commercially exploit, or otherwise use protected website content without appropriate authorization.

10. Third-Party Services

velvitae may rely on third-party providers to support certain website and business functions, including:

  • Ecommerce infrastructure

  • Payment processing

  • Shipping and logistics

  • Analytics

  • Advertising and attribution

  • Customer support

  • Fraud prevention

  • Security

  • Technology services

Third-party services may be governed by their own terms and privacy practices.

velvitae is not responsible for independent third-party services that we do not operate or control, except where responsibility cannot lawfully be excluded.

11. Third-Party Links

The velvitae online store may contain links to websites or services operated by independent third parties.

Such links may be provided for convenience or informational purposes.

The inclusion of a third-party link does not necessarily mean that velvitae endorses or controls the third-party website.

We are not responsible for the content, availability, security, products, services, or privacy practices of independent third-party websites.

12. Website Availability

We aim to maintain reliable access to the velvitae online store, but we do not guarantee uninterrupted website availability.

The website may occasionally be affected by:

  • Maintenance

  • Technical issues

  • Hosting interruptions

  • Software updates

  • Security measures

  • Network disruptions

  • Circumstances outside our reasonable control

We may modify, update, suspend, restrict, or discontinue website features where reasonably necessary.

13. Website Modifications

velvitae may update:

  • Website layouts

  • Product information

  • Features

  • Services

  • Content

  • Pricing

  • Promotions

  • Availability

from time to time.

We do not guarantee that every previously available feature, product, promotion, or service will remain available indefinitely.

Changes affecting completed purchases remain subject to applicable consumer protection laws and our applicable store policies.

14. Electronic Communications

When you place an order, contact customer support, or otherwise interact with velvitae electronically, we may communicate with you electronically where appropriate.

These communications may include:

  • Order confirmations

  • Payment notifications

  • Shipping and tracking updates

  • Return or refund communications

  • Customer support responses

  • Security notices

  • Important service or policy information

Marketing communications are handled separately and are subject to applicable consent and unsubscribe requirements.

15. Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

Where applicable, additional privacy controls may be available through our Your Privacy Choices page and cookie or privacy preference tools.

We encourage you to review these policies before submitting personal information through the velvitae online store.

16. Disclaimer

To the fullest extent permitted by applicable law, the velvitae online store and website-related services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available without interruption

  • Every technical error will be corrected immediately

  • Every device or browser will display the website identically

  • Website access will always be free from technical or security issues

Specific product warranties or product-support terms, where applicable, are governed by the terms disclosed for the applicable product.

Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot lawfully be excluded.

17. Limitation of Liability

To the fullest extent permitted by applicable law, velvitae and 广州市菁梦电子商务有限公司 (Guangzhou Jingmeng E-Commerce Co., Ltd.) will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to access to, use of, or inability to use the velvitae online store where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude, limit, or restrict:

  • Liability that cannot lawfully be excluded

  • Mandatory consumer rights

  • Remedies available under applicable consumer protection laws

18. Consumer Rights

Depending on your country, state, province, or region, you may have statutory consumer rights that apply independently of these Terms.

These may include rights relating to:

  • Product conformity

  • Defective products

  • Replacements

  • Returns

  • Refunds

  • Cancellations

  • Other mandatory consumer remedies

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.

Where applicable law provides greater protection, those mandatory legal rights will continue to apply.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

20. No Waiver

Our failure to immediately enforce a provision of these Terms does not mean that we waive our right to enforce that provision or any other applicable right in the future.

21. Updates to These Terms

We may update these Terms periodically to reflect changes in:

  • Website functionality

  • Business operations

  • False eyelashes or beauty products

  • Technology

  • Security practices

  • Applicable laws or regulatory requirements

The revised version will be posted on this page.

Where appropriate, we will update the Effective Date shown on the page.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms where permitted by applicable law.

22. Contact Us

If you have questions regarding these Terms of Use, the velvitae online store, a false eyelash product, or our website policies, please contact us:

Brand: velvitae

Website: velvitae.com

Legal Entity: Guangzhou Jingmeng E-Commerce Co., Ltd.

Registered Address:
Room W126, Room 3A03, No. 5 Jianzhong Road, Zhongshan Avenue, Tianhe District, Guangzhou, Guangdong Province, China

Customer Support Email:
service@velvitae.com

The velvitae online store is operated by 广州市菁梦电子商务有限公司 (Guangzhou Jingmeng E-Commerce Co., Ltd.).