Terms and Conditions

These Terms and Conditions (“Terms”) apply to purchases made through velvitae.com.

velvitae.com is operated by 广州市菁梦电子商务有限公司 (Guangzhou Jingmeng E-Commerce Co., Ltd.).

By placing an order through velvitae.com, you acknowledge that you have read, understood, and agreed to these Terms, along with any other applicable policies available on our website.

Product Information

velvitae provides false eyelashes and related beauty products designed for everyday makeup, occasion styling, and personal beauty routines.

We make reasonable efforts to ensure that product descriptions, materials, quantities, colors, styles, images, dimensions where applicable, packaging information, and availability are presented accurately.

Product appearance may vary slightly due to:

  • Screen display differences

  • Lighting conditions

  • Manufacturing variations

  • Product batch differences

  • Packaging updates

  • Individual positioning or application

Customers should review product descriptions, package contents, application information, and care instructions before purchasing or using a product.

Product Use and Care

velvitae false eyelashes and beauty products should be used according to the product information and applicable instructions.

Customers should:

  • Review the product information before use

  • Measure false eyelash strips before application where appropriate

  • Trim only when needed and according to the product instructions

  • Use lash adhesive intended for false eyelashes

  • Follow the adhesive manufacturer's instructions

  • Apply products carefully around the eye area

  • Remove false eyelashes gently after use

  • Store reusable lashes in a clean, dry place

  • Discontinue use if a product becomes damaged or unsuitable for further use

Where lash adhesive is not specifically stated as included, it should be purchased separately.

Product-specific application and care instructions provided with individual products take priority.

If discomfort or irritation occurs during use, discontinue use and remove the product.

Orders and Purchases

After placing an order, customers may receive an order confirmation email.

This confirmation indicates that we have received the order but does not necessarily represent final acceptance or shipment confirmation.

We reserve the right to review, limit, refuse, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization issues

  • Incorrect product or pricing information

  • Inventory limitations

  • Suspected fraudulent activity

  • Shipping restrictions

  • Duplicate or unusual order activity

  • Other circumstances affecting normal fulfillment

If an order is canceled after payment has been successfully processed, an applicable refund will be issued according to our Return & Refund Policy and relevant payment-provider procedures.

Pricing and Availability

Product prices, availability, product details, promotions, and other information displayed on velvitae.com may change when reasonably necessary.

The final product price and applicable charges will be displayed before order completion.

Where discounts or promotional offers apply, any applicable terms, restrictions, expiration dates, or eligibility requirements will be displayed with the relevant offer or during checkout.

Product Quantity and Package Contents

Customers should review the individual product page for the exact quantity and package contents before completing an order.

For example, certain velvitae false eyelash products may include multiple pairs of strip lashes and a protective storage tray or box.

Only items specifically listed on the applicable product page or package description are included with the purchase.

Lash adhesive is not included unless expressly stated otherwise.

Reusable Products

Certain velvitae false eyelashes may be reusable with proper care.

Actual reuse will vary depending on factors such as:

  • Application method

  • Adhesive used

  • Removal technique

  • Cleaning

  • Handling

  • Storage

  • Condition of the lash fibers and strip band

No specific number of uses is guaranteed unless expressly stated and supported on the applicable product page.

Customers should replace false eyelashes if they become damaged, misshapen, or otherwise unsuitable for continued use.

Shipping and Delivery

Shipping information, available shipping methods, estimated delivery timeframes, delivery charges, tracking, international shipping, and related procedures are governed by our Shipping Policy.

Delivery timeframes are estimates unless expressly stated otherwise.

Customers are responsible for providing accurate and complete shipping information during checkout.

Returns and Refunds

Returns, refunds, exchanges, cancellations, and damaged or incorrect orders are governed by our Return & Refund Policy.

Customers should contact our support team before returning any product to receive the applicable return instructions and return address.

Because false eyelashes are personal beauty products used close to the eye area, hygiene-related return restrictions may apply to products that have been worn, trimmed, altered, or exposed to adhesive, where permitted by applicable law.

Nothing in these Terms is intended to restrict statutory consumer rights that cannot legally be excluded.

Payment

Available payment methods are displayed during checkout.

Payments may be processed by Shopify and participating third-party payment service providers.

Orders are subject to payment authorization, verification, and applicable fraud-prevention procedures.

For additional information regarding payments, authorization holds, currencies, refunds, and payment security, please review our Payment & Security Policy.

Intellectual Property

All website content, including:

  • velvitae branding

  • Logos

  • Product descriptions

  • Product images

  • Graphics

  • Photography

  • Text

  • Website design elements

  • Other original content

is owned by, licensed to, or used with authorization by velvitae or the applicable rights holder.

Unauthorized copying, reproduction, distribution, modification, commercial use, or other use of website content is not permitted except where authorized by us or permitted under applicable law.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using velvitae.com, you acknowledge the privacy practices described in that policy.

Where required by applicable law, certain advertising, analytics, or non-essential technologies may be used in accordance with your consent choices.

Third-Party Services

Our online store may use or interact with third-party services, including:

  • Shopify

  • Payment processors

  • Shipping and logistics providers

  • Analytics providers

  • Advertising and attribution providers

  • Customer service providers

  • Fraud-prevention and security providers

These third parties may operate according to their own applicable terms and privacy policies.

Website Availability

We aim to maintain reliable access to velvitae.com, but we do not guarantee that the website will always be uninterrupted or error-free.

Temporary interruptions may occur due to:

  • Maintenance

  • Technical issues

  • Hosting or network interruptions

  • Security updates

  • Third-party service disruptions

  • Events outside our reasonable control

We may update, modify, suspend, or discontinue website features when reasonably necessary.

Limitation of Liability

To the extent permitted by applicable law, velvitae and its operator will not be responsible for indirect, incidental, consequential, or other losses that are not reasonably foreseeable and that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms periodically to reflect changes in:

  • Our business practices

  • Product offerings

  • Website functionality

  • Payment or logistics arrangements

  • Applicable laws or regulations

  • Service providers

The updated Terms will be posted on this page.

Where appropriate, the effective date will also be updated.

Continued use of our website after an updated version becomes effective is subject to the updated Terms, to the extent permitted by applicable law.

Governing Rights

These Terms are intended to operate together with applicable consumer protection and other mandatory laws.

Depending on your country, state, province, or region, you may have statutory rights that cannot be limited by these Terms.

Nothing in these Terms is intended to waive or restrict such rights.

Contact Us

If you have questions regarding these Terms, your order, or velvitae products, please contact us:

Brand: velvitae

Website: velvitae.com

Legal Entity:Guangzhou Jingmeng E-Commerce Co., Ltd.

Registered Address:
Room W126, Room 3A03, No. 5 Jianzhong Road, Zhongshan Avenue, Tianhe District, Guangzhou, Guangdong Province, China

Customer Support Email:
service@velvitae.com

The velvitae.com online store is operated by 广州市菁梦电子商务有限公司 (Guangzhou Jingmeng E-Commerce Co., Ltd.).