Thank you for shopping with velvitae! We aim to deliver your false eyelashes quickly and reliably. Please read the following information regarding shipping times, order processing, tracking, and delivery.

Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

During high-volume sales periods (such as holidays, promotions, or peak seasons), processing may take slightly longer.

You will receive an email confirmation once your order has been shipped.

Note: All velvitae false eyelashes are carefully packaged to ensure they arrive safely. Please inspect your package upon delivery.

Shipping Methods & Delivery Times

velvitae offers reliable shipping options to provide customers with a convenient shopping experience.

Estimated delivery time: 10–20 business days

The shipping carrier may vary depending on your location and available delivery services.

📍 Delivery times are estimates and begin from the date your order is shipped, not the date the order is placed. Customs processing or unexpected shipping delays may result in additional delivery time.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination address
• Package weight and dimensions
• Selected shipping method

Occasionally, shipping charges may vary slightly due to carrier updates or service changes. Any additional charges will always be communicated in advance.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your package through the carrier’s tracking website.

If you do not receive tracking information within 3 business days after placing your order, please contact us:

📧 service@velvitae.com
☎️ +852 5508 8599

We are happy to assist you.

Shipping Restrictions

Some orders may be subject to shipping restrictions due to:

• Country-specific import regulations
• Remote delivery locations
• Carrier service limitations

If we are unable to ship your order to your address, we will contact you with alternative options or arrange a cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes when arriving in your country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Please check your local customs regulations before placing your order.

Delivery Issues

Delayed Delivery

If your order has not arrived within the estimated delivery timeframe:

• Check your tracking information
• Confirm your shipping address
• Contact us if additional assistance is needed

Lost or Damaged Packages

If your package is lost or arrives damaged:

• Take clear photos of the package and products
• Contact us within 7 days of receiving your order
• Provide your order number and supporting photos

We will work with the shipping carrier and resolve the issue as quickly as possible.

Because false eyelashes are delicate beauty products, we recommend keeping the original packaging until you have fully inspected your order.

Contact Information

For questions regarding shipping, delivery, or tracking:

📧 Email: service@velvitae.com

☎️ Phone: +852 5508 8599

📍 Address:
Room 505, 5/F, Block B, On Tai Industrial Building,
23–27 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong