Q: Are velvitae false eyelashes suitable for everyday makeup and special occasions?

A: Yes! All velvitae false eyelashes are carefully designed with high-quality materials and undergo strict quality checks to ensure comfort, durability, and a beautiful finish. Our lashes are created for everyday makeup, professional looks, parties, and special occasions, helping you achieve natural elegance or glamorous volume with ease.

Q: How long will it take to receive my order?

A: Orders are processed within 1–3 business days. Standard shipping usually takes 10–20 business days, depending on your location and customs processing time.

Q: Can I track my order?

A: Absolutely! Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s website.

Q: What if my false eyelashes arrive damaged or defective?

A: Please contact us within 7 days of receiving your order. Send an email to service@velvitae.com with photos of the issue. We will review your request and arrange a replacement or refund as soon as possible.

Q: Do you offer international shipping?

A: Yes, velvitae offers worldwide shipping. Please note that depending on your country’s regulations, customs duties, import taxes, or other local fees may apply. These fees are the responsibility of the customer.

Q: Can I cancel or change my order?

A: Orders can be cancelled within 3 business days before shipment. Once the order has been processed or shipped, it may not be possible to cancel or modify it. If you have any questions, please contact us immediately.

Contact Information

Email: service@velvitae.com

Phone: +852 5508 8599

Address: Room 505, 5/F, Block B, On Tai Industrial Building, 23–27 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong